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TAGITM 2024: Texas Cities Describe Modernizing Networks with Fortinet
By Mickey McCarter | April 3, 2024
“Internal visibility” has long been a buzzword at the annual conference of the Texas
Association of Governmental Information Technology Managers, said Scott Joyce,
director of information services for Euless, Texas, at TAGITM 2024.
And complete visibility across the city’s network is exactly what Joyce achieved with the
recent adoption of Fortinet networking.
“One of the most attractive parts of Fortinet components is that they all work together as
a seamless whole,” Joyce said during a TAGITM 2024 panel in San Antonio on
Wednesday. “We segmented every piece of the network — every function and every
department — into its own subnet and its own VLAN.”
Euless replaced its core switching with a firewall cluster when it modernized its network
with Fortinet, Joyce said. All internal (and external) traffic goes through the firewall. IT
admins manage every part of the network through the firewall interface, and they can
see every access point, every IP address and every VLAN.
So far, Joyce has rolled out the network to six of 20 city government buildings and says
he’s already seeing the benefits: “You see everything going on at that point. It’s very
eye-opening.”
Texas Cities Find Fortinet’s Price Transparency Attractive
Angela Wright, CTO of Beaumont, Texas, told the panel that her city also benefited from
a recent transition to Fortinet. Beaumont began with the purchase of Fortinet firewalls
and grew the enterprise from there.
For years, the city had been striving to modernize its network, but it was not where a
municipality of its size should be, Wright said. Cost was the major obstacle.
“The sole reason we even contemplated this move was cost,” Wright said, expressing
frustration that vendors would often require additional licenses for specific functionalities
after the purchase of networking equipment. “The costs add up,” she added.
Fortinet installed a proof-of-concept network, and Beaumont ran it for 60 days. Once
satisfied, “we were able to write a check for the equipment already in place,” Wright
said.
Joyce agreed that transparency in pricing was a big advantage with Fortinet networking.
“We don’t want our initial expense to turn into a thing that we pay for four or five times
over again,” he said.
“You may buy a switch, and you pay X amount of money, but it doesn’t do anything.
You have to buy a license, and there is a subscription,” Joyce said. But with Fortinet,
“you buy a switch, and it switches. You buy a firewall, and it firewalls.”
“There are subscriptions that you can buy around that, and that’s to be expected
because things are constantly changing. But at the end of the day, if you buy an AP, it
works,” he added.
City Officials Detail Challenges with Network Modernization
The two local government IT officials shared with TAGITM attendees the challenges
they faced when modernizing their networks.
“With the Fortinet network, to get the full benefit of it — all of the traffic, all of the
switches — tunnel through the firewall,” Joyce said. “You have got to get OK with that in
your mind.”
Doing so elevates the importance of the firewall, and IT officials must design networks
with the appropriate redundancy, he added.
“It’s all controlled by the firewalls, which is good. It’s easy and robust, but in the event
you have trouble there, it could take everything down,” he said.
Wright cautioned that government IT administrators must know their networks and their
configurations well before they begin to upgrade them.
“We had some funkiness in our switching and routing. It’s been band-aided for years,”
Joyce said. “Something was down, and we would fix it with intent to come back later,
and no one came back later. Somebody built something else on top of it that configured
something on top of that.
“Ten years down the road, no one remembers that there is a static route somewhere
that is going to completely break the whole world when you turn new switching on,” she
added.
Euless Embraces Benefits of Internal Visibility and Segmentation
Joyce advised other cities to size their firewalls appropriately to ensure a firewall large
enough to handle all network transactions.
“We had every intention of turning on every function, up to and including deep packet
inspection, and pushing out a certificate to every Windows domain client device, and
decrypting the traffic on the firewall, inspecting it and re -encrypting it, and sending it
out,” Joyce said.
Such resource-intensive operations use up all available CPU very quickly, he added.
But again, Joyce said he was pleased with the internal visibility he has obtained with
Euless’s Fortinet network. By segmenting everything, for example, he was able to
restrict access to control mechanisms for utilities to only those who should be allowed to
operate them.
“It bothered me how many computers in the city that did not need access to SCADA
could technically get there,” Joyce said. “They couldn’t log in, and that’s how I could go
to sleep at night. But they could still get there. That’s one of the things that we stopped
with this.”
The SCADA devices reside on their own network, and SCADA operators are on another
network. “We built a policy across, and that’s it. No one else can get over there,” Joyce
said.
“We are still kind of learning what we should have been doing 10 years ago,” he added.